What is SLA and why it matters

A Service Level Agreement (SLA) is a formal contract between your organisation and recruitment agencies that defines performance standards, deliverables, and timelines. For hiring teams, SLAs:

• Clarify expectations for agencies on roles, turnaround times, and quality standards

• Ensure accountability and consistent service delivery

• Provide measurable data to guide optimisation and resource allocation

Without SLAs, agency relationships are often reactive—leading to delays, misaligned priorities, and higher costs.

Complete SLA templates for different role types

Not all roles are created equal, and your SLAs shouldn’t be either. HirePort provides comprehensive templates tailored for:

• Permanent hires – including standard timelines for candidate submissions, interview scheduling, and offer acceptance targets

• Temporary and freelance roles – focused on rapid onboarding and compliance with labour regulations

• Specialist or hard-to-fill positions – incorporating extended sourcing timelines and additional performance metrics

Templates come pre-structured to capture all critical SLA components: KPIs, submission frequency, quality benchmarks, and escalation procedures. Using these templates saves hours of manual setup and ensures consistent expectations across your agency network.

Implementation methodology with enforcement mechanisms

A great SLA is only effective if it’s properly implemented. HirePort enables organisations to operationalise SLAs with a clear, structured methodology:

1. Define and communicate – With HirePort, SLA expectations can be clearly documented and shared with all agencies, ensuring alignment with internal hiring teams. Pre-built templates simplify this process for different role types.

2. Monitor and enforce – HirePort’s automated workflows, reminders, and escalation paths make it easy to track adherence to SLAs. Agencies are held accountable through performance-based incentives, progressive penalties, and preferential assignment of roles to top performers.

3. Review and adjust – HirePort provides tools for continuous SLA evaluation, allowing teams to update parameters and priorities as hiring needs evolve. This ensures SLAs remain dynamic agreements, not static documents.

By embedding SLA management into HirePort, enforcement becomes seamless, transparent, and consistent across all agency partnerships.

Performance measurement frameworks and dashboards

Visibility and data-driven insights are critical for SLA success. HirePort empowers organisations to:

• Track KPIs in real time – submission rates, time-to-fill, interview-to-offer ratios, and candidate quality scores are automatically captured and updated.

• Benchmark agency performance – compare agencies across roles and historical performance to identify top performers and improvement areas.

• Generate actionable insights – dashboards and reports highlight bottlenecks, compliance issues, and optimisation opportunities.

By consolidating SLA data in HirePort, HR teams gain a single source of truth to make informed decisions, optimise agency relationships, and maintain high hiring standards consistently.

HirePort as your SLA solution

HirePort goes beyond storing SLA documents—it makes them work. With role-specific templates, automated monitoring, and real-time dashboards, HirePort helps agencies meet expectations consistently, while your team focuses on strategic hiring instead of tracking performance manually.