Q-Park

Introduction

Q-Park is a leading sustainable mobility partner with well-managed parking facilities across seven Western European countries. As an off-street parking infrastructure owner and operator, we enhance urban livability and connects communities by providing sustainable mobility solutions and seamless parking services.

In the Netherlands, where our presence is particularly strong, we serve more than 60 cities with approximately 480 locations, including 54 park-and-ride sites and 220 residents' car parks.

As our operations grew, it became clear that we needed to bring more structure to our recruitment process. With multiple staffing agencies supporting different locations and no central system in place, Tessa, HR, found herself spending an excessive amount of time simply tracking basic information.

"We had no ATS. It was really the old-fashioned way—email, phone, Excel,” Tessa explains. “I had nearly a full-time job just monitoring where everything was and how long agencies were taking with each vacancy.

About Q-Park Nederland

Industry: Mobility sector
Employee count: 400
Structure: Decentralized operations with varying recruitment needs per location
Countries active: Netherlands
ATS: Tellent Recruitee with HirePort white-label integration

Q-Park operates parking facilities across the Netherlands, each with its own unique staffing needs. To meet these demands, the company relies the most on temporary staffing agencies. This makes efficient agency management a critical factor in ensuring smooth day-to-day operations.

Challenges

No system, no control

“We’re spread across the entire country, with more than 150 locations occasionally involved in recruitment,” Tessa recalls.

“In 2023, we made the decision to professionalize our recruitment process and started by implementing Recruitee as our ATS. It quickly became clear, however, that collaboration with recruitment agencies was not as efficient or effective within Recruitee as we had hoped. Both Q-Park and our partner agencies lacked a clear overview and a shared dashboard to collaborate smoothly. As a result, a significant amount of manual effort was still required, something that did not align with our ambition to professionalize. That’s when we chose to partner with HirePort."

The daily struggle

Every day brought the same challenges:

• Tracking which agencies had which vacancies

• Following up on response times via phone and email

• Managing candidate data across dozens of email threads

• No visibility into agency performance

• Compliance nightmares with candidate data scattered everywhere

"Everyone had their own way of working," Tessa explains. "Some used email, others phone, some WhatsApp. You just couldn't keep track anymore."

The solution: Tellent Recruitee + HirePort

In 2023, Q-Park implemented Recruitee as their ATS, with HirePort fully integrated to manage their agency relationships.

Why this combination worked

“What really impressed me about HirePort is that they take real time to sit with their customers,” says Tessa. “They ask where the pain points are, what’s going well, and you actually see changes based on that feedback. It’s not just a sales pitch — it’s a genuine partnership.”

The integrated solution delivered:

• One central place for all agency communication

• Standardized workflows

• Real-time tracking of agency performance

• Full compliance with data protection regulations

• Direct communication between hiring managers and agencies

Implementation and Impact

The transformation happened quickly, though not without challenges:

Getting agencies on board

"In the beginning, agencies were somewhat resistant," Tessa admits. "They were saying 'Q-Park is coming with yet another application we have to use.' But after we had three-way conversations between us, the agencies, and HirePort, they really started seeing the advantages."

Immediate time savings

"lf I have to calculate it conservatively, 1 save several days per quarter," Tessa reports. "Just on organizing my input alone. Everything is centralized. Everyone knows where to find things and where to put things."

The game-changer: white-label integration

The recent move to full white-label integration within Recruitee has been transformative: "One don't have to click six different things anymore. Especially after the last update - fantastic! Everything is now in one place."

Continuous improvement

What sets HirePort apart is their responsiveness to feedback: "The things we ran into, they picked up so quickly. Maybe not immediately implemented, but they were on the to-do list. And they actually gat done. That's really refreshing."

Building on success

"Speed matters in recruitment, but so does having the right communication tools. HirePort keeps building on bath fronts. With every update, it aligns better with how we actually work."