Introduction

Q-Park, a leading parking services provider with 20-25 locations across the Netherlands, was drowning in recruitment chaos. With multiple temporary staffing agencies serving different locations and no central system in place, HR manager Tessa was spending enormous amounts of time just trying to keep track of basic information.

In a tight labour market, hiring efficiently can make all the difference.

For Q-Park, one of the Netherlands’ leading parking service providers, fragmented recruitment across 25 locations was slowing everything down — until they brought order to the chaos.

By integrating HirePort directly into Tellent Recruitee, Q-Park now hires weeks faster, with full visibility, compliance, and collaboration across all locations.

“We had no ATS. It was really the old-fashioned way — email, phone, SMS,” says HR Manager Tessa.

“I had almost a full-time job just monitoring where everything was and how long agencies were taking with each vacancy.”

About Q-Park

Industry: Parking Services
Employee count: Staff across 20-25 locations nationwide
Structure: Decentralized operations with varying recruitment needs per location
Countries active: Netherlands
ATS: Tellent Recruitee with HirePort white-label integration

Q-Park manages parking facilities throughout the Netherlands. With each site having unique staffing demands, they rely heavily on temporary staffing agencies — making smooth agency management crucial.

Challenges

No system, no control

"We're spread across the whole country with 20-25 locations all occasionally involved in recruitment," Tessa recalls. "From an AVG perspective, we had complete email exchanges everywhere. There was no oversight."

The daily struggle

Every day brought the same challenges:

• Tracking which agencies had which vacancies

• Following up on response times via phone and email

• Managing candidate data across dozens of email threads

• No visibility into agency performance

• Compliance nightmares with candidate data scattered everywhere

"Everyone had their own way of working," Tessa explains. "Some used email, others phone, some WhatsApp. You just couldn't keep track anymore."

The solution: Tellent Recruitee + HirePort

In 2024, Q-Park implemented Tellent Recruitee as their ATS, with HirePort integrated to manage all agency relationships — bringing everything and everyone into one central system.

“What really impressed me about HirePort is that they take real time to sit with their customers,” says Tessa. “They ask where the pain points are, what’s going well, and you actually see changes based on that feedback. It’s not just a sales pitch — it’s a genuine partnership.”

The integrated solution delivered:

• One central place for all agency communication

• Standardised workflows across 25 locations

• Real-time tracking of agency performance

• Full data compliance and visibility

• Direct communication between hiring managers and agencies

Implementation and Impact

Getting agencies on board

“At first, agencies were somewhat resistant,” Tessa admits. “They were saying, ‘Q-Park is coming with yet another application we have to use.’ But after we had three-way conversations between us, the agencies, and HirePort, they really started seeing the advantages.”

Immediate time savings

“If I have to calculate it conservatively, I save several days per quarter,” Tessa reports. “Just on organising my input alone. Everything is centralised. Everyone knows where to find things and where to put things.”

The game-changer: white-label integration

The move to a white-label integration within Tellent Recruitee was transformative:

“I don’t have to click six different things anymore. Especially after the last update — fantastic! Everything is now in one place.”

Continuous improvement

“The things we ran into, they picked up so quickly. Maybe not immediately implemented, but they were on the to-do list. And they actually got done. That’s really refreshing.”

Building on Success

“Speed matters in recruitment, but so does having the right communication tools,” says Tessa. “HirePort keeps building on both fronts. With every update, it aligns better with how we actually work.”

The Result

In less than a year, Q-Park transformed its agency management from chaos to control. They reclaimed several days per quarter, gained full compliance, and achieved consistent visibility across 25 locations.

“Would I recommend HirePort? Yes, definitely,” Tessa confirms. “But your agencies need to be willing to work with it. Once they see the benefits, like ours did, it becomes a real win-win.”

Her advice:

“Bring everyone together. Keep talking — with HirePort and your agencies. Be ready to adapt. Our workflow became so much more efficient because we did.”

The key to Q-Park’s success?

“HirePort actually listens. They ask for feedback, make changes, and keep you informed. It’s not just software — it’s a partnership.”

25 Q-Park locations now operate as one coordinated recruitment operation — with full visibility, compliance, and control — saving several days each quarter that can be reinvested into strategic HR work rather than administrative follow-ups.